Information we get from our customers, our dealers and the market is priceless. If we know what makes those who sell Dr. Jekill & Mr. Hyde and those who ride with our exhaust systems happy (or unhappy for that matter), we can think of better ways to keep improving ourselves and make changes where they are needed. For this reason, we periodically send a survey to all of our respected dealers and give them the opportunity to rate us. And now the results are in!
Rating 8,8 out of 10
We are proud to announce that we receive an average rating of 8.8 out of 10 from our dealers. Respondents were very positive about the attention and knowledge level of our account managers and service employees - questions and complaints are answered and resolved in a timely and satisfactory manner.
In addition, dealers enjoyed the convenience of our configurator to show the different exhaust options to their customers. We also scored well on the timely delivery of orders, the price / quality ratio of our products and dealers praise our innovative character.
But of course, there was also constructive criticism among the reactions. There were several suggestions to expand our dealer portal with more items, giving dealers the opportunity to offer an even more varied range of products to their customers. Also projects such as the 2020 introduction of the 'Twenty-One', the 2-in-1 exhaust for m8 Softail models, were appreciated and suggested to do more often.
Winner Dr. Jekill & Mr. Hyde BBQ Barrel
Among everyone who participated in the survey we’ve raffled a Dr. Jekill & Mr. Hyde BBQ Barrel. And the winner is… Harley-Davidson Fraussen. Time for some chill and grill!
We would like to thank everybody who participated in this survey and we are very happy to have received so much positive feedback, but also some areas for improvement that we can work on. Stay up-to-date on everything we are up to at jekillandhyde.com. And like the rest of you: we can't wait for the new season to kick off!